The National Innovation Agency (Public Organization) (NIA) has declared the “Guidelines for Good State Administration Complying with Section 6 of the State Administration Act, B.E. 2546 (2003)”, aiming to achieve the following objectives:
- To bring happiness to people at large.
- To ensure the highest achievement of state missions.
- To generate enhanced efficiency and worthiness for state missions.
- To minimize redundancy of implementation.
- To upgrade state administration conforming to changing situations.
- To facilitate people with excellent services that can genuinely satisfy their general and specific requirements.
- To progress with state administration assessments on a regular basis.
The NIA’s good corporate governance guidelines can be explained as follows:
- 1. The NIA clearly determines its “Organizational Missions and Goals” to be used as guidelines for both operations and management.
- 2. The NIA is strictly committed to implementing the highest standards of corporate governance based on the principles of honesty, transparency, and accountability, aiming to highly satisfy people as a whole.
- 3. The NIA’s determination on the “NIA Implementation Plan” is fostered with efficiency and appropriateness of procedure, time-frame, budget, objective, achievement, and performance indicator.
- 4. The NIA always focuses on the “Development of Useful Knowledge and Intellectual Capability” to empower its employees with far-sighted vision, enhanced efficiency, and knowledge-sharing potential.
- 5. The NIA encourages its employees to work based on good communication skills, transparent decision-making strategies, and efficient risk management measures.
- 6. The NIA relies on the “Application of Information Technology” aiming to reduce redundancy of working procedures as well as increase the efficiency of daily operations and management.
- 7. The NIA works on its “Mission Review” to determine the appropriateness of certain tasks, regarding the existence of implementation plans, budgets, and benefits of related factors.
- 8. The NIA develops its “Information Technology System” with fast and convenient services to facilitate people as they are always allowed to propose inquiries, request required information, and provide feedback and comments on the NIA’s implemented projects.
- 9. The NIA always welcomes negative feedback or comments on inefficient or inconvenient services. Without hesitation, the NIA has always been prepared to troubleshoot any issues that may have occurred. More importantly, the NIA will never disclose any personal information of a person who provides feedback or comment to any third party.
- 10. The NIA develops its “Service User Satisfaction Survey” in collaboration with an independent agency aiming to provide its users with the highest standards of innovation-based services.
- 11. The NIA introduces the “Employee Performance Appraisal” to its employees to reflect their desirable performance or improper behavior towards their routine operations and management, as part of a goal to generate enhanced work efficiency and promote good relationships with their colleagues.